Terms of Service
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Acceptance Accounts and Access SMS Terms Communications (SMS and Voice) Plan Limits and Fair Use Number Lifecycle Fees and Billing Suspension and Termination Disclaimers Limitation of Liability Governing Law Contact1. Acceptance of Terms
These Terms govern your use of Solique CRM and related services. By creating an account, accessing, or using Solique, you agree to these Terms. If you use Solique on behalf of a company or team, you represent that you are authorized to accept these Terms for that organization.
2. Accounts and Access
You are responsible for account activity, maintaining login security, and ensuring that your users follow these Terms. You may not use Solique to violate law, infringe rights, or interfere with platform reliability or security.
3. SMS Terms
By providing your phone number and opting in through a Solique form, you agree to receive SMS messages from Solique related to product updates, account notifications, and real estate communication workflows. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.
4. Communications Features (SMS, Calling, and Related Tools)
Solique communications capabilities (including SMS, calling, and related messaging tools) are available through paid plans, including the Comms plan, and may depend on account eligibility, verification, and provider availability.
You must have all necessary rights and consent before contacting recipients. You may not use Solique communications features for spam, bulk unsolicited marketing, harassment, fraud, deceptive practices, illegal content, or any prohibited campaign type.
You are responsible for complying with applicable laws and guidelines, including TCPA, CTIA messaging principles, carrier requirements, and CAN-SPAM where relevant.
For details on SMS consent, opt-in/opt-out practices, and communications data, see our Privacy Policy.
A2P Messaging Compliance
Some communications (including SMS to U.S. numbers) are subject to application-to-person (A2P) messaging regulations and carrier requirements (including 10DLC registration). Solique may provide tools and configuration to support compliance, but you are responsible for ensuring that your messaging is lawful, that you have valid consent to contact recipients, and that message content complies with applicable law and carrier policies.
SMS Opt-In and Consent Requirements
Before sending SMS messages using Solique, you must obtain prior express written consent from each recipient before messaging begins. Consent must be collected through clear opt-in methods, such as a web form with an unchecked consent checkbox that displays the following disclosure language:
"By providing my phone number, I agree to receive SMS messages from [Business/Agent Name] about appointments, property updates, and related communications. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase."
Consent records (date, time, source, and method) must be retained by the Solique customer. Solique does not permit the use of purchased, rented, or third-party lists for SMS without documented recipient consent.
For details on how personal information and SMS consent data are collected and used, see our Privacy Policy.
Prohibited communications include, without limitation:
- Sending messages without valid opt-in/consent where required;
- Sending bulk or automated sequences that are not individually initiated and consented;
- Uploading or using purchased/third-party lists without documented consent;
- Harassment, deceptive content, illegal content, or content that violates carrier policies;
- Attempting to evade opt-out requests or carrier filtering.
Required messaging disclosures for supported programs include: message frequency varies by user activity, message and data rates may apply, and recipients can reply STOP to opt out or HELP for help. Consent to receive messages is not a condition of purchase of goods or services unless explicitly stated by you in your own program terms.
Reply STOP to opt out. Reply HELP for help. Message frequency varies. Message & data rates may apply.
For messaging support: support@soliquecrm.com
Delivery is not guaranteed. Messages and calls may be delayed, blocked, filtered, or undelivered due to carrier filtering, recipient handset status, network issues, outages, regulatory restrictions, number changes, or third-party systems.
Call recording, voicemail, and transcription features may be enabled. Solique provides configuration tools and standard notices, but you are solely responsible for complying with call recording and monitoring consent laws in all jurisdictions where you operate.
5. Plan Limits and Fair Use
Communications Limits & Fair Use
Communications features may include plan-based allowances and other usage limits (for example, SMS segments and calling minutes) and may be throttled, limited, or suspended to prevent abuse, ensure compliance, or manage system integrity. Depending on your plan and settings, additional usage may be blocked, require an upgrade, or incur overage charges.
Plans may include monthly allowances for SMS segments, calling minutes, and related communications usage. Reasonable limits apply. Depending on your plan and configuration, usage above included allowances may be throttled, limited, paused, or billed as overages.
We may apply technical safeguards to protect platform quality and compliance, including rate controls and campaign restrictions. Solique may restrict or suspend communications features for abuse, non-compliant use, elevated compliance risk, or nonpayment.
6. Team Number Lifecycle
Team phone numbers may be provisioned through Solique and its providers. If a communications-enabled plan is downgraded, canceled, or past due, outbound communications may stop immediately and the assigned number may be disconnected or released after a grace period.
CRM history may remain accessible for the retention period described in our Privacy Policy, even if number provisioning changes.
Communications artifacts (including messages, call logs, voicemails, recordings, and transcripts) may remain accessible according to our Privacy Policy and retention practices even if a team number is disconnected, parked, or released.
7. Fees and Billing
Paid features require valid payment details and timely payment of subscription and usage fees. You authorize us and our payment processor to charge applicable fees, taxes, and approved overages according to your plan.
8. Suspension and Termination
We may suspend or terminate access where needed to protect users, carriers, recipients, platform integrity, or legal compliance. This includes suspected abuse, legal violations, fraudulent activity, chargebacks, compliance failures, or unpaid balances.
9. Disclaimers
Solique is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant uninterrupted service, error-free operation, or delivery outcomes from communications networks or third-party providers.
10. Limitation of Liability
To the fullest extent permitted by law, Solique and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill arising from your use of the service.
11. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where mandatory local law applies.
12. Contact
Questions about these Terms can be sent to support@soliquecrm.com.
Review our Privacy Policy for how communications and consent data are handled.