Privacy Policy
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What We Collect How We Use Data SMS Consent Communications Data Consent and Opt-Out Service Providers Data Retention Your Rights Cookies & Analytics Security Policy Changes Contact1. What We Collect
We collect information you provide directly to us, such as account details, contact records, leads, tasks, notes, and billing information. We also collect usage data such as log information, device and browser details, IP address, and product interaction events.
If you join the waitlist or request information, we may collect your name, email, role, team size, and any optional details you submit.
2. How We Use Data
We use data to operate and improve Solique, provide support, process billing, prevent abuse, maintain security, and communicate service updates. We do not sell personal information.
We do not sell personal information, including phone numbers. We do not share phone numbers or SMS opt-in data with third parties for their own marketing.
3. SMS Consent
If you provide your phone number through a form on this website and opt in to receive SMS messages, you consent to receive text messages from Solique related to product updates, account notifications, and real estate communication workflows. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not shared with third parties for their marketing purposes.
4. Communications Data (SMS, Voice, and Related Features)
If your account uses communications features, we process communications data on your behalf, including phone numbers, sender and recipient metadata, timestamps, message status, message content (when stored), call logs, voicemail, recordings, and transcripts when enabled.
Communications are facilitated by Twilio and may also involve other subprocessors needed to deliver calling, messaging, hosting, and support functionality.
Call Recordings & Transcripts
If you enable call recording, voicemail capture, or transcription features, Solique (and our communications subprocessors such as Twilio) may process audio recordings and generate transcripts. These recordings and transcripts may be stored in your account to provide the Service (e.g., conversation history, coaching/quality review, follow-up context, and support).
Your responsibility: You are responsible for providing any required notices and obtaining any required consent from end users for call recording and transcription, as required by applicable law in your jurisdiction.
5. Consent, Legal Basis, and Opt-Out
SMS Consent (Opt-In)
Solique customers must obtain prior express written consent before sending SMS messages via Solique. Consent must be obtained through explicit opt-in methods such as a web form with an unchecked consent checkbox that displays specific disclosure language informing the end user that:
- They agree to receive SMS messages from the business/agent;
- Message frequency varies;
- Message & data rates may apply;
- They can reply STOP to opt out or HELP for assistance;
- Consent is not a condition of purchase.
For example:
"By providing my phone number, I agree to receive SMS messages from [Business/Agent Name] about appointments, property updates, and related communications. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase."
Opt-Out (STOP/HELP)
Recipients can opt out of SMS at any time by replying STOP. Recipients may reply HELP for assistance. Message frequency varies by user activity. Message & data rates may apply.
No Sale or Third-Party Marketing
We do not sell mobile phone numbers or SMS consent data to third parties for their own marketing purposes.
For information about how we use personal data and communications data, see other sections in this Privacy Policy.
For messaging or privacy support: support@soliquecrm.com
Communications are facilitated by Twilio and other subprocessors as needed, and those subprocessors are contractually bound to process data only to provide the service.
See our Terms of Service for messaging use requirements and account responsibilities.
7. Data Retention
We retain account and CRM data for as long as needed to provide the service and meet legal, security, and operational obligations. Communications artifacts such as messages, call logs, recordings, voicemails, and transcripts are retained according to plan settings, technical limitations, and legal requirements.
After account closure, data is retained for a limited period to support recovery, compliance, fraud prevention, and dispute handling, then deleted or anonymized where feasible. You may request deletion by contacting support@soliquecrm.com, and we will process requests consistent with applicable law and system constraints.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, contact support@soliquecrm.com.
10. Security
We use administrative, technical, and organizational safeguards designed to protect data. No method of transmission or storage is fully guaranteed, but we continuously work to improve security and resilience.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated effective date on this page and provide additional notice where required.
12. Contact
For privacy questions or requests, contact us at support@soliquecrm.com.